Shipping policy

Order Processing
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays. You'll receive a confirmation email with tracking once your order is on its way.

Shipping Times
Estimated delivery: 6–8 business days after processing, depending on your location. Please note these are estimates — occasional delays from customs or carriers can occur and are outside our control.

Shipping Costs
Shipping costs are calculated at checkout. We offer free shipping on qualifying orders (where applicable).

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking to update after dispatch.

Customs, Duties & Taxes
Lumina is not responsible for any customs fees, import duties, or taxes that may apply to international orders. These are determined by your local customs office and are the responsibility of the customer.

Wrong or Incomplete Address
Please double-check your shipping details at checkout. We are not responsible for orders shipped to an incorrectly provided address. If your order is returned to us due to an invalid address, you'll be responsible for reshipment costs.

Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, contact us at [your email] and we'll help track it down. We're committed to making it right.